Impact of Call Centers in India
You could see the impact of the call centers in last 5years. People are getting lot of services from call centers. For all the day-today life is depending on call centers. Technical, Finance, Insurance, Medical, Entertainment etc are giving their service through call centers. Already people became more lazy to serve themselves. Even for tissue paper they make a call. Good news is that Many people got job opportunities through this model.
May 14th, 2008 at 5:43 am
all blogs were too nice to read. and i too trying to write like you about general things. its very useful. try to write more blogs
May 14th, 2008 at 5:44 am
keep on writng. im too eager to read.
May 15th, 2008 at 10:00 am
Hope u have clubbed two posts here………. call center & lies
May 19th, 2008 at 4:45 am
I dug out this email from one of my old contact…
CUSTOMER CARE IN 2020
Operator: “Thank you for calling Pizza Hut. May I have your…”
Customer: “Heloo, can I order..”
Operator : “Can I have your multi purpose card number first, Sir?”
Customer: “It’s eh…, hold………. on……889861356102049998-45-54610″
Operator : “OK… you’re… Mr Singh and you’re calling from 17 Jalan
Kayu. Your home number is 4094! 2366, your office 76452302 and your mobile
is 0142662566. Which number are you calling from now Sir?”
Customer: “Home! How did you get all my phone numbers?
Operator : “We are connected to the system Sir”
Customer: “May I order your Seafood Pizza…”
Operator : “That’s not a good idea Sir”
Customer: “How come?”
Operator : “According to your medical records, you have high blood
pressure and even higher cholesterol level Sir”
Customer: “What?… What do you recommend then?”
Operator : “Try our Low Fat Hokkien Mee Pizza. You’ll like it”
Customer: “How do you know for sure?”
Operator : “You borrowed a book entitled “Popular Hokkien Dishes” from
the National Library last week Sir”
Customer: “OK I give up… Give me three family size ones then, how much
will that cost?”
Operator : “That should be enough for your family of 10, Sir. The total
is $49.9! 9″
Customer: “Can I pay by! credit card?”
Operator : “I’m afraid you have to pay us cash, Sir. Your credit card is
over the limit and you owe your bank $3,720.55 since October last year.
That’s not including the late payment charges on your housing loan,
Sir.”
Customer: “I guess I have to run to the neighbourhood ATM and withdraw
some cash before your guy arrives”
Operator : “You can’t Sir. Based on the records,you’ve reached your
daily limit on machine withdrawal today”
Customer: “Never mind just send the pizzas, I’ll have the cash ready.
How long is it gonna take anyway?”
Operator : “About 45 minutes Sir, but if you can’t wait you can always
come and collect it on your motorcycle…”
Customer: ” What!”
Operator : “According to the details in system ,you own a
Scooter,…registration number 1123…”
Customer: ” ????”
Operator : “Is there anything else Sir?”
Customer: “Nothing.! .. by the way… aren’t you giving me that 3 free
bottles of cola as advertised?”
Operator : “We normally would Sir, but based on your records you’re also
diabetic……. ”
Customer: #$$^%&$@$%^
Operator “Better watch your language Sir. Remember on 15th July 1987 you
were convicted of using abusive language on a policeman…?”
Customer: Faints…